Refund Policy

Last updated: November 14, 2026

This Refund Policy explains how StackCredo handles payments and refunds for paid services such as promoted listings, featured placements, or other commercial offerings. Free discovery, browsing, and standard account use do not involve charges covered here. StackCredo is developed by vocxa.com.

1. What is billable

When StackCredo offers paid features, pricing, duration, and what’s included will be shown before you purchase. Unless otherwise stated at checkout, fees are charged in advance for the selected period or campaign.

2. Free services

Creating an account, submitting a product for review, browsing the directory, and reading guides are free. There is nothing to refund for those activities.

3. Refund eligibility

We aim to be fair. You may request a refund when:

You were charged in error (duplicate charge or wrong amount);
A paid placement was not delivered due to a StackCredo-side failure;
We cancel a paid campaign before it starts and you have not received the paid benefit.

Refunds are generally not available after a paid placement has begun running as described, or when listing rejection is due to incomplete, inaccurate, or policy-violating submission materials that you control.

4. How to request a refund

Email [email protected] within 14 days of the charge with:

The email used for your StackCredo account;
Date and amount of the charge;
A short description of the issue.

We typically respond within a few business days. Approved refunds are issued to the original payment method; processing time depends on your bank or card issuer.

5. Cancellations

For recurring paid services (if offered), you may cancel future renewals by contacting [email protected] before the next billing date. Cancellation stops future charges; it does not automatically refund the current period unless you also qualify under section 3.

6. Chargebacks

Please contact support before filing a chargeback so we can help resolve the issue. Unresolved chargebacks may result in suspension of paid features or related accounts until the dispute is closed.

7. Communications about billing

We may contact you about invoices, receipts, and payment issues using the email on your account. Separately, as described in our Privacy Policy and Terms, StackCredo may also use email and other information for marketing, research, outreach, or other future purposes. You can opt out of marketing messages anytime via unsubscribe links or by writing to [email protected].

8. Contact

For refunds, billing questions, or any support need: [email protected]. Platform developed by vocxa.com.